Cacino's Privacy Policy — We are committed to keeping your data safe

Cacino (cacino.xyz) takes your privacy seriously. This Privacy Policy explains what information we collect when you use our website or mobile app, why we collect it, and how we keep it safe.

This Privacy Policy is part of Cacino's Terms and Conditions. By using Cacino, you are considered to have agreed to this policy. Please read it carefully — if you have any questions, contact our support team.

We believe your personal data belongs to you. That is why Cacino only collects what is genuinely necessary to provide our services.

Cacino collects two types of information — what you provide directly, and what is generated automatically as you use our services. See the detailed table below.

We never store your full bank account number, PIN, or password. Payment information is used only in a limited capacity to verify transactions.

Cacino uses your information only for specific, defined purposes. Nothing is used beyond what is stated here. All the reasons we use your data are clearly outlined below.

• Account Management: Your information is used to create, verify, and secure your account.
• Payment Processing: To ensure deposits and withdrawals are processed correctly.
• Customer Support: To resolve your issues quickly and effectively.
• Ensuring Security: To detect and prevent fraud, account hacking, and suspicious activity.
• Service Improvement: To analyse which features are used most and improve the quality of our services.
• Legal Obligations: To comply with applicable laws and regulatory authority requirements.
• Promotional Communications: To send you special offers and bonus information with your consent.

Cacino does not sell or rent your personal information to third parties. In certain limited circumstances, some data sharing may be necessary.

• Payment Providers: Only the minimum necessary information is shared with bKash, Nagad, and Rocket solely to confirm transactions.
• Technology Partners: Server hosting and security service providers operating under strict confidentiality agreements.
• Legal Authorities: When legally required to do so, such as under a court order or government investigation.
• Fraud Prevention: To relevant authorities in investigations involving money laundering or serious fraud.

All third parties with whom data is shared are contractually required to comply with Cacino's privacy standards and may not use your information for any other purpose.

Cookies are small text files stored in your browser. Cacino uses cookies to make your experience smooth and uninterrupted. We use three types of cookies.

• Essential Cookies: Essential for maintaining login sessions and core site functionality. These cannot be disabled.
• Analytics Cookies: To understand which pages you use most. This only activates with your consent.
• Preference Cookies: To remember your language and settings. You can disable this in your browser settings at any time.

Most browsers allow you to manage cookie preferences. However, disabling essential cookies may prevent Cacino from functioning properly. Check your browser's settings section to manage cookies.

Cacino does not hold your data longer than necessary. Different types of information are subject to different retention periods.

• Active Account Information: Retained for as long as the account remains active.
• Financial Transaction Records: Up to 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Support Conversations: 2 years after the issue is resolved.
• Log Files & Analytics Data: Up to 1 year.

Once the retention period ends, data is securely deleted or anonymized so it can no longer be traced back to you.

As a Cacino user, you have certain important rights over your own data. We respect and uphold these rights at all times.

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification:You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain circumstances, you can request that the use of your data be restricted.
• Marketing Opt-Out: You can opt out of receiving promotional messages at any time.
• Data Portability: You can request a copy of your data in a readily readable format.

Cacino protects your data using industry-leading security technology. Our security framework operates across multiple layers.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Firewall & DDoS Protection: Unauthorized access is blocked at the server level.
• Regular Audits: Third-party security experts conduct regular system audits.
• Restricted Access: Only authorized personnel can access the required information.

However, no method of transmission over the internet is 100% secure. You also play a role in your own cybersecurity — use a strong password and never share it with anyone.

Cacino's services are strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.

• Age is verified at registration, and identity documents may be requested if needed.
• If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately.
• Any account found to belong to a minor will be permanently closed.

Cacino may update this Privacy Policy from time to time. Changes may be made in response to legal requirements, adoption of new technology, or expansion of our services.

• Advance notice will be sent to your registered email before any major changes take effect.
• Check the "Last Updated" date at the top of this page to see whether any changes have been made.
• Continued use of Cacino after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out to our privacy team.

We will respond to your requests and complaints as promptly as possible. For significant matters, a formal response will be provided within 30 business days.